FAQ’s

• We recommend trimming your wicks before each burn. A good length is around 1/8" - 1/4". This easy step ensures clean burning candles and a fantastic smell throw.
• Remove the cuttings from the candle basin.
• It's essential to allow your candle to burn long enough so that the melt pool reaches all sides of the vessel before blowing it out.
• Never burn your candle longer than 4 hours.

All Piedalu coconut wax candles are not only great smelling, but are eco-friendly and non toxic. Our proprietary coconut wax is eco-friendly, sustainable, non-GMO, clean burning, and beeswax free.

We love coconut wax for so many reasons! Here are a few:

• Coconut wax is non-GMO
• Coconut wax is a renewable crop
• Coconu wax offers the BEST scent throw of any other wax
• Coconut wax does not require pesticides or fertilizers to grow
• Coconut wax burns cleaner and longer than any other wax
• Coconut wax produces less soot than other waxes
• Coconut wax is cruelty free

e–gift cards never expire and can be used as payment for purchases online only at www.piedalu.com 

You can purchase as many e-gift cards as you like in increments of $25 which get delivered instantly via email.

There's always a chance that your product could break during the shipping process. If this happens, please do not hesitate to get in touch – we're happy to replace damaged goods! All we require is notification no more than 7 days after delivery, and a photo that accurately depicts the snafu.

Please contact us at support@piedalu.com for more details. We usually respond within 24 hours.

If you received the wrong product, please let us know within 7 days of delivery. We don't accept returns and or offer refunds on used candles. We do provide full refunds (excluding shipping and handling) on all unused candles within 7 days of delivery.

Please contact us at support@piedalu.com for more details. We usually respond within 24 hours.

Yes you can. All orders $40+ receive free domestic shipping. :-)